RingCentral Operations teams are currently observing service improvements and will continue to monitor the issue for stability while remaining in contact with the underlying carrier. Teams will provide the next update on the morning of April 30th or when additional information becomes available. If you are experiencing this issue, please contact customer care.
Last update on
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
Last update on
Monitors
A portion of customers with a 907 area code may be experiencing inbound call and fax failures from a specific mobile provider due to an underlying carrier issue.
New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account
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