National Heritage Academies Dashboard

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Canvas

Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance.

Last update on May 08, 2026 10:27 AM

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Claude

We have identified the cause and a fix is being rolled out. As of 10:22 UTC, the remaining impact is limited to Claude Opus 4.1 and Fast Mode for Claude Opus 4.6.

Last update on May 08, 2026 10:28 AM

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Intercom

Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.

Last update on May 08, 2026 10:27 AM

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Microsoft 365 suite

Title: Some users may not receive results when performing searches in SharePoint Online User impact: Users may not receive results when performing searches in SharePoint Online. Current status: Our efforts to redirect, rebalance, and optimize traffic within the subset of affected infrastructure have been unsuccessful in fully remediating impact. We're assessing our options for applying additional mitigative actions to resolve this issue and will provide a timeline for full remediation as one becomes available. Scope of impact: Some users performing searches in SharePoint Online may be impacted by this event. This section may be updated as our investigation continues. Start time: Monday, April 20, 2026, at 12:00 AM UTC Root cause: An unexpected increase in request traffic and search request queuing is causing a subset of service infrastructure that processes SharePoint Online search requests to enter a suboptimal state, resulting in impact. Next update by: Friday, May 08, 2026, at 8:00 PM UTC

Last update on May 08, 2026 10:28 AM

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Twilio

We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.

Last update on May 08, 2026 10:27 AM