Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
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We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4
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We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority.
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We're actively working to resolve the current platform functionality issues.Current status and actions being taken: We’re continuing to investigate the underlying trigger and have noticed an improvement in health metrics with Push notifications.Estimated time to resolution: No ETA at this time.Scope: This issue isn't affecting any specific region, but a percentage of users may be affected.Current impact to end users: Developers may not receive responses when @mentioning an app to execute an action in a Slack channel, org admins will observe delays with upcoming/planned migrations, and mobile push notifications may not deliver.Known workarounds: No known workarounds at this time.We'll continue to provide updates every 30 minutes until the impact is resolved for all users.
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We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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Monitors
Raptor Technologies
Twilio
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
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