At 8/14/2026 7:35 AM PT, the Core Identity team became aware of an issue with email deliverability affecting customers in commercial cells. During this time, users may be experiencing intermittent issues receiving email from Okta. Our team is actively investigating this issue and is working to mitigate it.
We are investigating reports of API issues in the EU region
We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Our teams are working to identify the technical trigger and an appropriate fix. We'll provide an update as more news becomes available.
Monitors
Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
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