Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
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The issue has been identified and a fix is being implemented.
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Both malicious package versions (intercom-client@7.0.4 and intercom-php@5.0.2) have been removed and are no longer available for download. Safe versions have been restored. GitHub Security Advisories have been published for both packages, enabling automated alerts via Dependabot and npm audit. • https://github.com/intercom/intercom-node/security/advisories/GHSA-54pg-9963-v8vg • https://github.com/intercom/intercom-php/security/advisories/GHSA-gr3r-crp5-qrrm We have been working with Wiz and Socket.dev directly to understand and mitigate impact from this event. As a precaution, we are rotating all credentials across all affected systems. We have found no evidence of unauthorized access to customer data or accounts. The impact has been limited to developer tooling. We will continue with remediation and share another update when we can.
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Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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