National Heritage Academies Dashboard

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Intercom

Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.

Last update on May 06, 2026 10:17 AM

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Microsoft 365 suite

Title: Some users may not receive results when performing searches in SharePoint Online User impact: Users may not receive results when performing searches in SharePoint Online. Current status: We've determined that multiple concurrent issues, including unexpected spikes in user traffic and an overloaded search request queue, are causing a subset of service infrastructure that processes SharePoint Online search requests to enter an unhealthy state, which is resulting in impact. We're redirecting and rebalancing traffic within the affected infrastructure subset and optimizing the amount of search requests that our service can handle simultaneously to alleviate impact while we continue developing long term remediation solutions. Scope of impact: Some users attempting to perform searches in SharePoint Online may be impacted by this event. This section may be updated as our investigation continues. Start time: Monday, April 20, 2026, at 12:00 AM UTC Root cause: Multiple concurrent issues, including unexpected spikes in traffic and an overloaded search request queue, are causing a subset of service infrastructure that processes SharePoint Online search requests to enter an unhealthy state, which is resulting in impact. Next update by: Wednesday, May 06, 2026, at 7:30 PM UTC

Last update on May 06, 2026 10:19 AM

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Twilio

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Last update on May 06, 2026 10:17 AM