National Heritage Academies Dashboard

Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!

The underlying carrier has identified the cause of this issue and is continuing to work with their provider in the region to mitigate impact. The next update will be provided on the morning of September 4th, or when further information becomes available. If you are experiencing this issue, please contact customer care.

Title: Some users may be unable to access SharePoint Online sites configured with Authentication Context User impact: Users may be unable to access SharePoint Online sites configured with Authentication Context. More info: Specifically, users are unable to access SharePoint Online sites configured with Authentication Context through sensitivity labels. Users receive the following error message: "Server Error in '/' Application." As a workaround, users may be able to temporarily access the affected content by first clearing internet browser cookies and navigating to the root site collection before opening the direct link. Users can also open a new browser tab on the same session and access the site. The link may work as well. Current status: The deployment is progressing as expected and users will see relief as it progresses. We expect the release to complete, mitigating impact for all users by the next scheduled update. Scope of impact: Some users attempting to access SharePoint Online sites configured with Authentication Context through sensitivity labels may be impacted. This information may be updated as our investigation continues. Start time: Sunday, August 23, 2026, at 2:38 AM UTC Root cause: A recent SharePoint Online code change intended to update authentication processing resulted in Authentication Context requests not being processed as expected, preventing some users from accessing affected sites. Next update by: Friday, September 4, 2026, at 7:00 PM UTC

We continue to restore batches of messages, message edits, and shared files. Each batch requires careful planning, monitoring, and validation to ensure the affected messages are accurately restored. Custom retention processing remains re-enabled for affected active workspaces. Thank you for bearing with us while we continue to work through this complex and nuanced issue. More updates will come as restoration and validation progress.

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.