National Heritage Academies Dashboard

A portion of customers may experience call failures when trying to reach non-active extensions. As a workaround, kindly activate inactive extensions to keep receiving calls on them. If you are experiencing this issue, please contact customer care.

We've made further progress restoring message data across affected teams and channels, with most batches now complete. We've deployed a tool to correct thread reply links affected during the restore process and are running it now. Slack Connect message restoration is resuming production runs, with results being closely monitored. We'll provide an update as soon as new information becomes available.

Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.