Update: Investigation continues - no change to impact Our investigation with independent external security partners continues. There is no evidence of unauthorized access to customer data or Intercom accounts. All Intercom services remain fully operational. The only impact has been to the compromised packages reported previously. The compromised versions (intercom-client@7.0.4 and intercom-php@5.0.2) were removed and safe versions remain available. Since our last update, we have completed credential rotation and continued hardening our development environment with additional security controls. We will post a final update when we are ready to close this incident.
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We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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Our team continue to work on the resolution for the service degradation affecting Web Zoom Mail and Web Calendar Services, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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Monitors
Service Degradation Affecting Web Zoom Mail and Web Calendar Services.
Zoom
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