We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
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Update: Investigation continues - no change to impact Our investigation with independent external security partners continues. There is no evidence of unauthorized access to customer data or Intercom accounts. All Intercom services remain fully operational. The only impact has been to the compromised packages reported previously. The compromised versions (intercom-client@7.0.4 and intercom-php@5.0.2) were removed and safe versions remain available. Since our last update, we have completed credential rotation and continued hardening our development environment with additional security controls. We will post a final update when we are ready to close this incident.
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The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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A portion of customers in Sainte-Agathe-des-Monts, QC, may be experiencing inbound call and fax failures
SMS Delivery Failures from Twilio Phone Numbers to TeleTalk Bangladesh
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