We have detected a possible outage with Claude that is not officially acknowledged.
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Title: Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page User impact: Users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page. More info: The impact to office.com is still occurring, but the impact to Microsoft 365 Copilot web clients, office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft, have recovered as of March 17, 2026, at 4:05 PM UTC. Users can access Microsoft Copilot through application-based Microsoft Copilot services. This includes, but is not limited to: - Microsoft Copilot desktop app - Copilot in Microsoft Teams - Copilot in Office apps User may be able to leverage https://m365.cloud.microsoft/search, and should be able to sign in using this page. Once signed in, users can access office.com. Current status: Currently, the affected web client, office.com is still impacted. After applying configuration changes and rebalancing the request traffic, the previously impacted Microsoft 365 Copilot web-clients, office.com/chat, m365.cloud.microsoft, m365.cloud.microsoft/chat and copilot.cloud.microsoft, have recovered as of Tuesday, March 17, 2026, at 4:05 PM UTC. We've identified additional configuration changes and are proceeding to roll these out to the affected infrastructure. Scope of impact: Impact is specific to some users who are served through the affected infrastructure. Start time: Tuesday, March 17, 2026, at 11:42 AM UTC Root cause: The infrastructure that supports access to Office.com and the Microsoft 365 Copilot web sign-in page is receiving a high volume of traffic that inhibits the rate at which some users' requests are being processed, preventing some users from accessing the service pages. Next update by: Tuesday, March 17, 2026, at 8:30 PM UTC
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Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Monitors
Possible outage: Claude chat not responding to prompts
Claude
Some users may be unable to access Office.com or the Microsoft 365 Copilot web sign‑in page
User Authentication Identity SNA Missing Redirects for Verizon in United States
Twilio
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel