National Heritage Academies Dashboard

Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of August 31st or when a significant change in status occurs.

We’re continuing our work to restore the remaining message data affected by this issue. We’ve made further progress across the recovery processes for messages, message edits, and shared files. Validation of the message-edit recovery process has identified additional adjustments needed before restoration proceeds, while preparation and validation for message recovery continue. We’ve also completed additional development work supporting shared-file restoration, including handling for shared channels.Custom retention processing has been re-enabled for affected active workspaces. We’ll continue to provide updates as restoration and validation progress.

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.