We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
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Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.
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MAP Growth has continued to perform normally. We are maintaining heightened monitoring while our teams continue analysis to better understand the underlying cause. We will share additional updates if conditions change.
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The monitor is down in the following regions: us-east and us-west
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The monitor is down in the following regions: us-east and us-west
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The monitor is down in the following regions: us-east and us-west
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Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
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Monitors
Cohesity
Expected HTTP response code 200..299 got 503
Expected HTTP response code 200..299 got 503
Expected HTTP response code 200..299 got 503
SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
Twilio
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