We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Monitors
Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
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