The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
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Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.
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We continue to investigate reports of login and item-loading delays during MAP Growth test sessions and have narrowed the issue to a potential cause. Some users may still experience delays, though testing is generally able to proceed. Work is ongoing to resolve the issue.
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We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance. Our teams are actively monitoring the system to ensure stability and full restoration of service.
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