Skip to main content
warn icon 3 ongoing outages
warn icon Warn
Intercom icon
Intercom

Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.

Last update on

warn icon Warn
Microsoft 365 suite icon
Microsoft 365 suite

Title: Some users may not receive results when performing searches in SharePoint Online User impact: Users may not receive results when performing searches in SharePoint Online. Current status: We've determined that multiple concurrent issues, including unexpected spikes in user traffic and an overloaded search request queue, are causing a subset of service infrastructure that processes SharePoint Online search requests to enter an unhealthy state, which is resulting in impact. We're redirecting and rebalancing traffic within the affected infrastructure subset and optimizing the amount of search requests that our service can handle simultaneously to alleviate impact while we continue developing long term remediation solutions. Scope of impact: Some users attempting to perform searches in SharePoint Online may be impacted by this event. This section may be updated as our investigation continues. Start time: Monday, April 20, 2026, at 12:00 AM UTC Root cause: Multiple concurrent issues, including unexpected spikes in traffic and an overloaded search request queue, are causing a subset of service infrastructure that processes SharePoint Online search requests to enter an unhealthy state, which is resulting in impact. Next update by: Wednesday, May 06, 2026, at 7:30 PM UTC

Last update on

warn icon Warn
Twilio icon
Twilio

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Last update on

Monitors

Intercom logo
Intercom
information icon
Microsoft 365 suite logo
Microsoft 365 suite
information icon

Some users may not receive results when performing searches in SharePoint Online

Twilio logo
Twilio

MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

Azure logo
Azure
Azure DevOps logo
Azure DevOps
Adobe Creative Cloud logo
Adobe Creative Cloud
information icon
Amplify logo
Amplify
information icon
Canvas logo
Canvas
information icon
Cisco Umbrella logo
Cisco Umbrella
information icon
Classkick logo
Classkick
information icon
Claude logo
Claude
Clever logo
Clever
information icon
Cloudflare logo
Cloudflare
CodeHS logo
CodeHS
information icon
Cohesity logo
Cohesity
DreamBox logo
DreamBox
up icon Up
up icon
Edcite logo
Edcite
information icon
FMX logo
FMX
information icon
Follett Destiny logo
Follett Destiny
information icon
GoGuardian logo
GoGuardian
information icon
Google Cloud logo
Google Cloud
information icon
Google Workspace logo
Google Workspace
information icon
Imagine Learning logo
Imagine Learning
information icon
KnowBe4 logo
KnowBe4
information icon
LastPass logo
LastPass
information icon
Learning.com logo
Learning.com
information icon
Lexia logo
Lexia
information icon
McGraw Hill Education logo
McGraw Hill Education
information icon
Miro logo
Miro
information icon
myNHA - Attendance logo
myNHA - Attendance
myNHA - Attendance Management logo
myNHA - Attendance Management
myNHA - Behavior logo
myNHA - Behavior
myNHA - College-Readiness logo
myNHA - College-Readiness
myNHA - Course Management logo
myNHA - Course Management
NCEdCloud logo
NCEdCloud
information icon
Newsela logo
Newsela
information icon
NHA School Sites - Excel logo
NHA School Sites - Excel
NWEA logo
NWEA
information icon
Okta logo
Okta
information icon
On-Prem OnBase logo
On-Prem OnBase
information icon
On-Prem SFTP Server logo
On-Prem SFTP Server
information icon
Oracle Cloud logo
Oracle Cloud
Oracle Fusion logo
Oracle Fusion
ParentPortal logo
ParentPortal
Parent Site API logo
Parent Site API
Pearson logo
Pearson
information icon
PowerSchool logo
PowerSchool
information icon
Rapid7 logo
Rapid7
information icon
Raptor Technologies logo
Raptor Technologies
RingCentral logo
RingCentral
information icon
SchoolConnect logo
SchoolConnect
information icon
SharePoint Online logo
SharePoint Online
information icon
Slack logo
Slack
information icon
Sora/OverDrive logo
Sora/OverDrive
information icon
TDX Admin logo
TDX Admin
information icon
TDX Portal logo
TDX Portal
information icon
TDX TD Next logo
TDX TD Next
information icon
TeamDynamix logo
TeamDynamix
Titan logo
Titan
WebEx logo
WebEx
information icon
Zearn logo
Zearn
information icon
Zoom logo
Zoom