National Heritage Academies Dashboard

We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).

Title: Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop User impact: Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Current status: Our investigation identified that a recent deployment introduced a resource utilization inefficiency issue, leading to impact. We've developed and are deploying a fix to reduce the resource pressure and restore service. We're monitoring as this progresses to identify a completion timeline. Scope of impact: Impact is specific to some users served through the affected infrastructure who are attempting to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. This section may be updated as our investigation continues. Start time: Friday, August 14, 2026, at 5:00 AM UTC Root cause: A recent deployment introduced a resource utilization inefficiency issue, leading to impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

We're continuing our restoration efforts regarding this issue affecting a subset of channels with custom message retention settings. While we work to resolve this issue, data retention processing remains paused for affected customers. We will provide another update as additional information becomes available.