National Heritage Academies Dashboard

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Title: Some users may not receive results when searching on SharePoint Online sites User impact: Users may not receive results when searching on SharePoint Online sites. More info: Users may see a blank screen when searching on affected SharePoint Online sites. Current status: Our analysis of the Substrate search failures and 500 "NoSupportException" errors has been inconclusive. Subsequently, we’re reaching out to your organization to gather additional details surrounding the affected ASC mailboxes so that we can refine our understanding of the underlying cause of impact and guide our next troubleshooting actions. Scope of impact: Some users may not receive results and may see a blank screen when searching on SharePoint Online sites. This section may be updated as the investigation progresses. Next update by: Wednesday, August 26, 2026, at 9:30 PM UTC

We’re continuing our work to restore the remaining message data affected by this issue. Our teams have made progress developing and validating the recovery process for messages, message edits, and shared files. We’re addressing additional technical dependencies and completing validation before proceeding with the next stages of restoration.We’ll continue to provide updates as we make progress.

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.