The team is investigating ongoing impact to admin API and usage reporting in the console
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Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
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We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
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We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.
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We have identified that Raptor Badge Alert is currently experiencing an intermittent service interruption. Raptor Engineering immediately investigated the root cause of the issue and applied remediation efforts. We now believe that we are in a recovery state and are continuing to monitor performance to ensure complete resolution. Fully restoring service as quickly as possible is our top priority. Until a complete recovery is reached, please plan to use the Raptor Alert application or an alternative method for emergency management initiation. We will be providing our next update as soon as possible. Regards, The Raptor Team
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RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care. The next update will be in 4 hours or when a significant change in status occurs.
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Title: Some admins may be unable to access the SharePoint Online admin center User impact: Admins may be unable to access the SharePoint Online admin center. More info: Additionally, the top navigation suite bar (app launcher, search, and settings) doesn't load across SharePoint Online sites for any users. When attempting to access the SharePoint Online admin center, admins may see the following error message: “Sorry, something went wrong.” Technical details of the error may reference an application initialization error. Current status: Our analysis of the information gathered from a subset of admins who reported impact is persisting after the deployment of the configuration change indicates that a stale caching issue may be preventing them from receiving the fix. We've applied a solution to resolve the caching issue, and we're reaching out to the subset of affected admins to verify this has fully remediated the issue. This verification will help confirm our understanding of the root cause of the issue. Scope of impact: Some admins or users attempting to access the SharePoint Online admin center or sites may be impacted. Start time: Tuesday, February 24, 2026, at 3:30 PM UTC Next update by: Wednesday, March 4, 2026, at 7:30 AM UTC
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Our work on this issue is still ongoing.Current status and actions being taken: We are currently managing a severe physical infrastructure incident in the Middle East following significant damage to regional data centers. While one facility remains operational, we are continuing to work closely with AWS to resolve current data access issues and restore full service, with a major recovery milestone expected within the next 24 hours. This recovery will resolve current data access issues where some older files and database records remain temporarily unreachable. Our teams are prioritizing the restoration of missing data shards and database records as quickly as safety protocols allow. Current impact to end users: International Data Residency (IDR) users in the Middle East (Dubai) region may experience degraded search performance or search failures. Services for other users in the region are operating normally. We continue to monitor the situation closely and will provide updates as more information becomes available.
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Monitors
A portion of customers in Ontario, Canada may be experiencing inbound call and fax failures due to an underlying carrier issue.
Some admins may be unable to access the SharePoint Online admin center
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
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