National Heritage Academies Dashboard

Title: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online User impact: Users are unable to view reporting metrics for Amplify Campaigns in SharePoint Online. More info: Users can open Amplify Campaigns, but reporting metrics may fail to load. Affected users may receive the following error message: "Couldn't load data. Something went wrong and we couldn't get the data to display." Current status: We’ve identified that a recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics. We’re preparing a fix to mitigate impact and working to expedite its deployment throughout the affected environment. We’ll provide an estimated timeline for completion as soon as one becomes available. Scope of impact: Impact is specific to users attempting to view reporting metrics for Amplify Campaigns in SharePoint Online. Start time: Saturday, October 31, 2026, at 10:28 AM UTC Root cause: A recent service change is affecting the configuration used to retrieve Viva Amplify campaign analytics data. This is resulting in requests for reporting data failing and preventing the reporting page from displaying metrics. Next update by: Thursday, November 12, 2026, at 11:30 AM UTC

Error rates have been at normal levels as of 16:15 UTC, and users should be able to load Slack, log in, create channels, and save changes. We’re continuing to restore full database redundancy and working on configuration changes to prevent the issue from returning. We’ll provide an update in 30 minutes or sooner if additional information becomes available.