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On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

We are aware of a degradation in service affecting the LSN Point of Service where some users are seeing a “terminal offline” message. Our team is actively investigating. If you cannot log in: Please use a printed roster or manually write down your student served during this time. Once service is restored, these records can be used to reconcile transactions not entered in the POS. If you are able to log in: Please continue to serve as normal and DO NOT clear your cache or device data. Any transactions entered while “offline” should sync automatically once your connection has been restored. If transactions appear stuck in the cloud after services return, our team can help push those transactions through. We will post an update as soon as we have more information. If you have questions, please reach out to LINQ Support at support@linq.com