Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
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We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.
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We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority.
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Title: Some admins may be unable to access the SharePoint Online admin center User impact: Admins may be unable to access the SharePoint Online admin center. More info: Additionally, the top navigation suite bar (app launcher, search, and settings) doesn't load across SharePoint Online sites for any users. When attempting to access the SharePoint Online admin center, admins may see the following error message: “Sorry, something went wrong.” Technical details of the error may reference an application initialization error. Current status: We've identified a recent service update to the SharePoint Online service infrastructure that we suspect may be causing the impact. While we prepare our configuration change for deployment, we've re-deployed a known healthy version of the SharePoint Online service as a potential remediation action to address the suspected issue with the aforementioned service update. We're testing with a subset of affected users to determine if the redeployment action has had any effect in restoring service functionality. Scope of impact: Some admins or users attempting to access the SharePoint Online admin center or sites may be impacted, and are returned an error message stating “Sorry, something went wrong.” This information may be updated as our investigation continues. Start time: Tuesday, February 24, 2026, at 3:30 PM UTC Next update by: Tuesday, March 3, 2026, at 7:00 AM UTC
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Our work on this issue is still ongoing.Current status and actions being taken: International Data Residency (IDR) users continue to experience search issues due to an ongoing regional incident. We're working with a third-party vendor to restore service... We don’t have an ETA but it’s likely to take at least a day for service to be restored.We continue to monitor the situation closely and will provide updates as more information becomes available.
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Monitors
Raptor Technologies
Some admins may be unable to access the SharePoint Online admin center
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
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