RingCentral Operations teams have identified the root cause and are currently testing a potential fix in the staging environment. Once confirmed, it will be deployed in the next scheduled maintenance window. If you are experiencing this issue. please reach out to customer care. The next update will be provided in the morning of September 11th, or when a significant change in status occurs.
We've made further progress restoring message data across affected teams and channels, with most batches now complete. We've deployed a tool to correct thread reply links affected during the restore process and are running it now. Slack Connect message restoration is resuming production runs, with results being closely monitored. We'll provide an update as soon as new information becomes available.
Monitors
A portion of customers may experience call failures when trying to reach non-active extensions
Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
StatusGator