Update: Continuing investigation Our investigation continues with support from independent external security partners. We continue to find no evidence of unauthorised access to customer data or Intercom accounts. All Intercom services remain fully operational. You are only potentially affected if your developers installed intercom-client@7.0.4 (npm) or intercom-php@5.0.2 during the affected window on April 30. The compromised package versions (intercom-client@7.0.4 and intercom-php@5.0.2) remain removed. Safe versions: intercom-client@7.0.3 and intercom-php@5.0.1. If you do not use these developer packages to interact with the Intercom REST API, you are not impacted. We are keeping this incident open while we complete our remediation and investigation. We will update this page when we are ready to close it out.
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We have identified an issue causing delays with data from tests completed 5/14 on the following reports: Class Profile School Profile District Profile Family Report All other reports remain available and are functioning normally.
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We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Italy
Twilio
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