National Heritage Academies Dashboard

We understand this incident has been ongoing longer than expected and want to assure customers that the investigation remains our highest priority. Engineering teams continue to actively analyze the issue and validate potential contributing factors to identify the safest and most effective mitigation.

We're continuing to investigate an issue affecting a subset of channels with custom message retention settings. Custom channel retention settings have been restored for affected customers. Custom retention jobs remain on hold for some customers as we work to fully resolve the underlying cause regarding the custom message retention issues.

We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.