We continue to see service recovering but are still seeing some storage accounts are not fully responding causing small number of request to fail. We will continue to monitor for the azure recovery and next update will be in 2 hours or early if we see significant change.
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Update: Investigation continues - no change to impact Our investigation with independent external security partners continues. There is no evidence of unauthorized access to customer data or Intercom accounts. All Intercom services remain fully operational. The only impact has been to the compromised packages reported previously. The compromised versions (intercom-client@7.0.4 and intercom-php@5.0.2) were removed and safe versions remain available. Since our last update, we have completed credential rotation and continued hardening our development environment with additional security controls. We will post a final update when we are ready to close this incident.
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The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
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We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend. We will provide updates as more information becomes available. Thank you for your patience.
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Monitors
Partial Availability Degradation for test results upload in West US region.
Azure DevOps
A portion of customers with numbers in Val-d'Or, Quebec may be experiencing inbound call and fax failures due to an underlying carrier issue.
Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Zoom
myNHA - Attendance Management
myNHA - College-Readiness
myNHA - Course Management
NHA School Sites - Excel
Raptor Technologies
StatusGator